Customer Service Coordinator

Description

Job Summary: We are seeking a strategic Customer Service Coordinator with Social Media experience to manage deliverables, ensure quality, and lead day-to-day account operations. Key Highlights: 1. Strategic position with business acumen and analytical capability. 2. Solid experience in Social Media (content, calendar, metrics). 3. Excellent verbal and written communication. We seek a Customer Service Coordinator to serve as the main point of contact between clients and internal teams, with strong Social Media expertise. This person will be responsible for coordinating deliverables, ensuring strategic and operational project quality, organizing workflows, and leading the day-to-day operations of assigned accounts. This is a strategic role requiring business perspective, analytical capability, and excellent communication. This is a fully remote position (100% home office), with scheduled client visits required on a regular/monthly basis. (Approximately 3 visits per month — in São Paulo and Greater São Paulo.) Responsibilities: \- Manage client deliverables for accounts focused on social media and digital content, as well as other daily project/job requests from clients; \- Direct client interface: briefing alignment, status updates, scheduling; \- Internal coordination: launching projects in the agency’s system, interfacing with project teams, supervising deliverables; \- Monitor planning, execution, and approval of editorial calendars; \- Analyze Social Media metrics and reports, contributing insights and recommendations (tool usage supported by agency-provided training). Requirements: Prior experience at an advertising or digital marketing agency; Solid Social Media experience (content, calendar, metrics, platform language); Experience in full-service client-facing roles; Strong organizational skills, ability to manage multiple projects, and attention to detail; Excellent verbal and written communication; Negotiation skills and ability to lead client meetings; Strategic vision coupled with execution capability. Desirable: Experience with retail brands or high-volume delivery projects; Organizational skills and dynamism; Social Media experience; Knowledge of communication strategies for Meta, TikTok, YouTube, and LinkedIn; Digital media knowledge; Experience in event-related projects; Familiarity with social media reporting and digital performance indicators. Additional Information \- Proactivity; \- Organization and autonomy; \- Collaborative mindset; \- Adaptability; \- Strong situational awareness and prioritization skills; \- Format; \- Customize for your agency’s profile or client type (e.g., retail, entertainment, B2B, etc.).