E-commerce Manager

Description

Job Summary: The E-commerce Manager will be responsible for driving the performance of the company's digital channels, acting strategically with a focus on results and customer experience. Key Highlights: 1. Lead e-commerce and marketplace operations. 2. Monitor KPIs and propose strategic actions for sustainable growth. 3. Lead budget planning and track market trends. **Hello, we are BRW Group!** **Brazil's largest house of sports brands**, operating across the **Fitness, Sports, Fashion, and Toys** segments, with an internationally renowned portfolio of brands present across diverse sports disciplines, gyms, and training centers. **We were founded to foster the pursuit of a healthier life**, connecting passion, innovation, and performance through products and services that transform the sports world. We believe sports have the power to inspire, unite people, and drive change—and we want you to be part of this journey with us! **Working at BRW Group means being in the game to win**. Here, we value authenticity, encourage collective growth, and foster a dynamic environment where innovative ideas come to life. If you seek challenges, want to grow alongside iconic brands, and aim to impact the sports and lifestyle market, this is your place! **Join our team and help build the future of sports with us!** **Your role in the game** (function summary): The E-commerce Manager will be responsible for driving the performance of the company’s digital channels, marketplaces, integrators, and D2C platforms of the brands. They will act both strategically and technically, focusing on results, agile culture, customer experience, and continuous development of digital operations. They will lead the selection and integration of new platforms, define processes and KPIs, connect with data hubs (SAP, Salesforce, DCM), as well as govern the catalog and test new tools and workflows. **Plays depending on you** (day-to-day responsibilities): * Lead proprietary e\-commerce and marketplace operations, managing teams for content, sales, customer service, and performance; * Ensure execution of the digital strategy aligned with the business objectives of the group’s brands; * Monitor and analyze KPIs (sales, conversion rate, traffic, average order value, CAC, ROI, among others), proposing strategic actions focused on sustainable growth and improved profitability; * Coordinate execution of the commercial calendar across all digital channels; * Manage relationships with strategic partners (agencies, marketplaces, platforms, and technology vendors); * Collaborate closely with Marketing, Product, Logistics, and Technology teams to ensure a seamless, high-quality customer journey; * Identify opportunities for continuous improvement in processes, systems, and tools, pursuing innovation and operational efficiency; * Lead the area’s budget planning, control investments, and ensure optimal resource allocation; * Track market trends and consumer behavior, promoting tests and implementation of new solutions to strengthen the brands’ digital presence. Requirements: **What makes you a strong candidate** (requirements): * Prior leadership experience in e\-commerce roles, preferably within retail or manufacturing companies; * Strategic mindset with strong analytical capability and results orientation; * Leadership ability and experience developing multidisciplinary teams; * Knowledge of e\-commerce platforms, marketplaces, CRM, performance tools, and analytics; * Excellent communication and negotiation skills with internal and external stakeholders; * Bachelor’s degree completed in Business Administration, Marketing, Engineering, or related fields. **Differentiators that get you off the bench** (value-added attributes): * Familiarity with VTEX, Bling, Tiny, RD Station, Meta Ads, Google Ads, and Google Analytics 4; * Strategic omnichannel and CRM expertise; * Experience working with agile teams and methodologies such as OKR or Scrum; * Background in the fitness and/or sports segment.