Administrative Assistant (Customer Service)

Description

Job Summary: We are seeking a talented and motivated Administrative Assistant (Customer Service) for customer service, administrative support, and document organization. Key Highlights: 1. Internal and external customer service 2. Administrative and commercial support 3. Document organization and updating Join Our Team! We are looking for a talented and motivated Administrative Assistant (Customer Service) to join our dynamic and innovative team. **Main Activities and Responsibilities** \- Provide internal and external customer service, delivering information and assistance as needed; \- Register received service requests for tracking and follow-up; \- Contact customers for general information; \- Contact customers and assist regarding possible merchandise returns; \- Consumer support; \- Telephone customer service; \- File organization; \- Receive and dispatch documents; \- Create and maintain spreadsheets; \- Support the sales department by assisting with sales orders; \- Assist administrative assistants, analysts, and managers with assigned tasks; \- Receive and handle product complaint or return processes together with representatives; \- Assist in organizing and updating documents, maintaining records of all return transactions; **Prerequisites:** \- Completed high school education and/or ongoing undergraduate studies in Administration, Economics, or related fields; \- Experience in customer service and intermediate proficiency in Microsoft Office Suite (Word/Excel/PowerPoint); **Expected Skills:** \- Strong communication skills; \- Dynamic, proactive, self-sufficient, and agile; \- Good organizational and time management skills; \- Preferred: Experience in consumer service within the industrial sector; Employment Type: Full-time CLT Compensation: R$1\.916,00 \- R$2\.058,00 per month Benefits: * Medical insurance * Dental insurance * Commercial partnerships and discounts * Free parking * Profit-sharing program * Life insurance * Meal allowance * Food voucher * Transportation voucher Work Location: On-site