Job Summary: The Marista Brasil is seeking a professional to welcome and guide families, respond to requests, and ensure high-quality care across multiple communication channels. Key Highlights: 1. Welcome and guide families through various communication channels 2. Provide first-level support and escalate requests 3. Participate in improvement projects and collaborate with the team **None:** Join Marista Brasil and build a purpose-driven career! Across various regions of the country, we are a network that unites people and stories sharing the same purpose: inspiring lives to transform the world. In this role, you can make a difference through the following activities: * Welcome and guide our families by responding to requests and clarifying doubts via various communication channels. * Carefully and responsibly analyze registered requests using available query tools. * Provide first-level support and, when necessary, escalate requests to the responsible department, ensuring continuity and quality of care. * Schedule and reschedule visits and enrollments, contributing to a welcoming journey from the first contact. * Record all interactions in available systems, ensuring organization and up-to-date history. * Register new customers and update existing information, maintaining an accurate and reliable database. * Handle spreadsheets and perform records supporting process monitoring. * Continuously seek new knowledge to strengthen excellence and a service-oriented mindset in support activities. * Participate in improvement projects, contributing suggestions that promote effective and mission-aligned solutions. * Support other departments in specific activities, such as preventive or corrective communication actions with families. * Actively collaborate with the support team, sharing learnings and ideas to improve our practices. **Requirements for this role:** * Completed high school education; * Basic Excel knowledge and skills to operate telephony and CRM systems. Desirable Experience in active and reactive customer service (telemarketing); Customer service via omnichannel platforms (WhatsApp and Chat); Currently pursuing higher education. We seek individuals who believe in the power of education and the strength of human relationships. We value continuous learning, empathy, and innovation—qualities that connect us across all regions of the country. **Learn more about this opportunity:** **Work Location:** PUC - Prado Velho **Working Hours:** 10:00 AM to 6:12 PM, Monday to Friday — On-site work model Temporary position **Benefits:** ? Health insurance ? Dental insurance (optional); ? Life insurance; ? Transportation allowance; ? Meal voucher; ? Birthday day off; ? Psychological support; **? Gympass/Wellhub:** Access to gyms and physical activities. At Marista Brasil, your work has purpose, impact, and meaning. \#JoinMaristaBrasil **Follow our official social media:** LinkedIn | Instagram | Facebook **None:** None
João Silva
Indeed · HR
João Silva
Indeed · HR
