JUNIOR OPERATOR / TECHNICAL SUPPORT (TELECOM)

Description

Job Summary: Provide technical and operational support to customers, clarifying doubts and delivering clear, objective information. Key Highlights: 1. Focus on customer issue resolution and satisfaction 2. Maintain excellence standards in customer service 3. Act with courtesy and professionalism JUNIOR OPERATOR / TECHNICAL SUPPORT (TELECOM) \- **CLT Permanent Position** **Portão \- Curitiba/PR** * **Salary:** R$ 1\.621,00 * **Working Hours**: \- Shifts \- 6h20 daily schedule \- 2:20 PM to 8:40 PM \- 3:00 PM to 9:20 PM \-**Advantage: Fixed weekends off** * **Benefits**: \- Transportation allowance; \- Meal/food allowance (R$ 13.31/day); \- Health and dental insurance (after 90 days); \- Telemedicine and psychological support starting from the 1st month; \- Daycare allowance R$ 350.00 (for children up to 30 months); \- TotalPass; \- CARE (legal, psychological, and nutritional support); \- Discount club; \- Internal career growth plan and motivational campaigns; \- Bonus up to R$ 450.00 (based on performance metrics) * **Education**: Completed High School * **Experience Required**: \- Provide technical and operational support to customers \- Clarify doubts and deliver clear, objective information \- Register and handle requests and complaints \- Maintain excellence standards in customer service, with courtesy and professionalism \- Focus on issue resolution and customer satisfaction \- Basic computer and typing skills \- Contact center experience (preferred) Minimum Education: High School Diploma (Secondary Education)