FULL TECHNICAL SUPPORT SPECIALIST

Description

Job Summary: We are seeking a proactive and committed professional to provide first- and second-level technical support, manage service tickets, deliver system and software support, and maintain the knowledge base. Key Highlights: 1. First- and second-level technical support 2. Focus on innovation and sustainable solutions for customers 3. A learning-oriented environment fostering professional growth We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and worldwide. * **Our culture** \- Though remote, we stay connected. We hold regular ceremonies to strengthen collaboration, share knowledge, and keep everyone updated on company news! * **We embrace diversity** \- One of our commitments is building an increasingly diverse, inclusive, and respectful workplace that values and promotes plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for:** A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your day-to-day will include:** * Registering and managing service tickets, handling first- and second-level requests; * Providing support for operating systems and software installation (including Microsoft Office), networks, printers, peripherals, as well as desktop and notebook maintenance; * Performing directory mapping; configuring POP/Exchange and Lotus Notes email accounts; setting up user profiles; installing VPN and Active Directory; configuring IP addresses; * Monitoring, responding to, and updating tickets in the queue—preventing backlogs that could compromise project SLAs and minimizing outstanding ticket volume; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Proficiency in troubleshooting networks, microcomputing, software, hardware, and Service Desk tools. * ***Prior experience maintaining industrial printers (e.g., inkjet, Domino, Excel, Linx, etc.) is required*** **Preferred qualifications** * Preference for candidates residing near the client site (Cities: Campina Grande do Sul, Quatro Barras, Piraquara, Colombo, Pinhais; also neighborhoods in Curitiba: Santa Cândida, Boa Vista, and adjacent areas) **Work Schedule** * **12-hour shifts on a 12 x 36 schedule, from 6:00 AM to 6:00 PM** **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance**, ensuring you and your family’s health is well cared for * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership**, encouraging regular physical activity * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for education**, including language learning, technology training, and online course platforms * **Payroll-deductible loans** with attractive interest rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your favorite beverage—coffee, tea, juice, or anything else—and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?