Junior Relationship Analyst

Description

Job Summary: Professional responsible for customer and consultant support, issuing documents, tracking tickets, and seeking process improvements. Key Highlights: 1. Multichannel customer service and ticket management for customers and consultants. 2. Focus on solutions, customer experience, and continuous process improvement. 3. Opportunity to negotiate in critical situations to reverse negative experiences. ### **JOB DESCRIPTION** * Provide customer and consultant support via phone, e-mail, chat, or other digital platforms * Issue invoices, statements, and contracts * Process first installment payment clearance * Register and track support tickets * Filter and route requests to responsible departments when necessary * Ensure timely resolution of requests within established deadlines * Maintain records of support interactions * Adhere to customer service performance indicators (SLA, NPS, etc.) * Suggest process improvements based on customer interactions * Participate in training sessions and periodic team meetings ### **JOB REQUIREMENTS** * Microsoft Office Suite (especially Outlook, Word, and Excel – basic level) * Excellent typing speed and strong written and verbal communication skills, with clarity, conciseness, and empathy * Organizational skills and proactivity * Active listening ability * Resilience and emotional control * Solution-oriented mindset and customer experience focus * Prior customer service, call center (SAC), or support experience is desirable * Experience with customer service systems is a plus * Analytical thinking applied to resolving customer requests **ADDITIONAL ASSETS** * Previous experience with omnichannel support tools. * Prior familiarity with terms such as "bids", "installments", "statements", and credit dynamics facilitates onboarding. * Experience managing critical customer situations, conducting negotiations, and identifying solutions that transform negative experiences into positive relationships. ### **BENEFITS** * Medical assistance * Dental assistance * Incentive campaigns * Christmas basket * Eco Salva coverage * Year-end celebration * Partnerships with educational institutions * Birthday day-off * Discounts on company products and services * Dedicated dining area * Profit-sharing program * Group life insurance * Corporate university * Meal allowance * Food voucher * Transportation allowance or fuel subsidy ### **ADDITIONAL INFORMATION** **Contract type:** CLT