Level 1 IT Technician

Description

Job Summary: The professional will provide telephone and remote first-level support to IT users, resolve incidents and requests, and escalate unresolved issues. Key Highlights: 1. First-level IT user support 2. Incident and request resolution 3. Ticket registration and tracking **Job Description:** ---------------------- We are infrastructure specialists for ICT, with strong expertise in manufacturing, commercialization, management, support, and consulting for Data Centers, Networks, and IP-based Communications. We lead the production and supply of intelligent solutions for both government and private sectors, while driving business and people forward through technological innovation. Join us and help connect even more people to the future! Your key responsibilities will include: Providing telephone and remote first-level support to IT users, resolving incidents and requests whenever possible within established service levels; escalating unresolved issues to Level 2 or responsible teams; maintaining continuous communication with users; providing guidance on system, application, and equipment usage; informing users about service outages; registering and tracking tickets; reporting critical incidents to supervision; and performing authorized remote interventions for diagnostics, configuration, software updates, and maintenance of software and workstations. **Essential Requirements:** ------------------------------ Solid knowledge of microcomputing, with experience in IT technical support and user assistance. Operation of microcomputers; use of Windows 7, 10, and 11 operating systems; office automation software (Microsoft Office 2010 and 2019, LibreOffice); web browsers; and execution of basic infrastructure tasks such as network cable crimping. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Flexible benefits (meal and food allowances); Transportation allowance; Health insurance; Dental insurance; Wellhub (Gympass); Monthly subsidy for therapy with Zenklub; 10% discount on ZOOM Store products; "Your Referral, Your Reward" program. **Work Location:** ---------------------- Avenida Emílio Johnson, 360, Almirante Tamandaré \- Paraná **Additional Information:** --------------------------- Punctuality, attendance, and commitment to the mission and guidelines inherent to IT service user support.