Technical Support Agent (Service Desk) (PCD)

Description

Job Summary: The Remote Technical Support Agent will provide IT technical support, diagnosing and resolving hardware, software, and operating system issues, logging service tickets, and clarifying doubts to ensure the best customer experience. Key Highlights: 1. Remote IT technical support 2. Diagnosis and resolution of hardware and software issues 3. Focus on customer experience and satisfaction **Job Description** --------------------- **Why join \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build innovative solutions that make people's lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient — more than a team, we are \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** ----------------------------------- We are seeking a professional to work as a **Remote Technical Support Agent**, providing IT technical support to Positivo Tecnologia customers via **phone, chat, e\-mail, and voice**. If you have a problem-solving mindset, love technology, and enjoy helping people, this opportunity is for you! **Key Responsibilities:** * Provide remote IT technical support to Positivo Tecnologia customers via phone, chat, e\-mail, and voice; * Diagnose and resolve hardware, software, and operating system issues (Windows, Linux, and Android); * Log, analyze, and route service tickets using the internal support system; * Clarify questions about Positivo Tecnologia products and services clearly and concisely; * Identify issues and propose quick and effective solutions, ensuring the best customer experience; * Follow internal procedures, guidelines, and policies to ensure quality and compliance in support delivery; * Adhere to information security practices and risk prevention measures. **Additional Information** Work Model: **Remote** (residence in **Curitiba – PR** is mandatory) Schedule: Monday to Friday, from 09:00 to 17:12 EXCLUSIVE POSITION FOR PCD **Requirements and Qualifications** ------------------------------ **Requirements:** * Completed High School education; * Prior experience in **IT technical support**; * Knowledge of **hardware and software**; * Knowledge of operating systems **Windows and Linux**; * Knowledge of **Android** devices and platform; * Strong verbal and written communication skills essential for voice, chat, and e\-mail support; * Problem-solving attitude, organized, and customer-experience oriented. * EXCLUSIVE POSITION FOR PCD **Additional Information** -------------------------- **Learn about some benefits offered by \#PosiTime:** **\*\* We strive to offer the best benefits to \#PosiTime members, which may vary depending on contract type and work location.** **Well-being** Health and dental insurance plans ‍ ️ Zenklub: mental health and well-being platform, including psychological counseling ‍ ️ Casa da Saúde: medical and dental consultations, plus clinical exams ‍ ️Gympass Cafeteria or Meal Allowance Pharmacy Discount Medical Emergencies: health plan partnership enabling home or telephonic medical assistance Childcare Assistance and Maternity Kit **Career and Education** Discounts at Universidade Positivo (UP) — for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit Sharing Program (PPR) Good Card: benefit accepted at over 130,000 establishments ✔️ Life Insurance Payroll-Deducted Loan Private Pension Plan **Transportation** Transportation Allowance or Parking **Exclusive Discounts** Positivo Partner: website offering discounts on our products Minimum Education Level: High School (Secondary Education) * Childcare Assistance * Relocation Allowance * Transportation Allowance or Parking * Discounts on Positivo Products * Universidade Positivo Discounts * Private Pension Plan * Profit Sharing Program (PPR) * Life Insurance * Dental Care * Medical Care * Pharmacy Discount