Collections Assistant

Description

Job Summary: The Collections Assistant manages delinquent customers, negotiates debts, and analyzes credit to recover receivables and optimize collection processes. Key Highlights: 1. Manage portfolio of delinquent customers 2. Conduct debt negotiations via telephone and email 3. Analyze credit and suggest solutions for outstanding issues **Description and Responsibilities:** **Schedule:** Monday to Friday, 08:00 to 17:48, 1-hour lunch break **Level:** Professional **Employment Type:** Tenured \- CLT labor code The Collections Assistant is responsible for managing the portfolio of delinquent customers, contacting them via telephone, email, and other communication channels to negotiate debts. They perform credit analysis, identifying and suggesting solutions to resolve financial arrears. Key responsibilities include: Collecting from delinquent customers to recover receivables. Negotiating payment terms and methods, offering viable alternatives to customers. Recording and tracking completed negotiations, ensuring system data remains up to date. Identifying and proposing improvements to collection processes to enhance efficiency and receivables recovery. **Requirements:** Completed high school education. Minimum 1 year of experience in collections. Knowledge of negotiation techniques. Strong verbal and written communication skills. Ability to work under pressure and meet targets. Organizational skills and attention to detail. Preferred Qualifications: Experience in collections. Proficiency in Microsoft Office, especially Excel. **Benefits:** Medical assistance, Dental assistance, Gym allowance, Life insurance, Meal voucher, Transportation voucher