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Job Summary: Manage and optimize OPEC processes, integrating commercial operations and ensuring customer satisfaction and retention in the post-sales phase. Key Highlights: 1. Focus on post-sales customer management and retention 2. Development of strategies for customer retention 3. Proactive identification and resolution of issues **Mission:** Manage and optimize OPEC processes, ensuring efficient integration of commercial operations and strategic execution of deliverables, with emphasis on customer satisfaction, retention, and post-sales experience. **Main Responsibilities:** 1\. Post-Sales Management: Handle customer support after the sale, promptly and effectively addressing requests, questions, and complaints. 2\. Customer Relationship Management: Maintain active and continuous contact with customers to ensure their satisfaction and strengthen long-term relationships. 3\. Delivery Management: Monitor progress, quality, and execution of contracted services, ensuring adherence to agreed timelines and requirements. 4\. Customer Retention: Develop and implement strategies for retention and loyalty, increasing perceived customer value. 5\. Preventive Management: Proactively identify risks and potential issues before they impact the customer experience. 6\. Feedback Analysis: Collect and analyze customer perceptions to identify opportunities for process and service improvement. 7\. Results Analysis: Prepare performance reports, satisfaction metrics, and service quality indicators to support decision-making. 8\. Relationship Management (CRM): Record and maintain up-to-date all customer interactions, discussions, and history in internal systems. 9\. Technical and Operational Support: Provide guidance and support to customers regarding products and services, ensuring clear and efficient communication. 10\. Commercial Integration: Collaborate with the sales team to develop solutions and value-added proposals for customers. 11\. Strategic Relationship Management: Build and maintain strong relationships, serving as a reliable and accessible point of contact for customers. **Qualifications:** 1\. Bachelor’s degree in Business Administration, Marketing, Communications, or related fields. 2\. Minimum of 2 (two) years of experience in customer service, post-sales, or related areas. 3\. Familiarity with CRM tools and customer service management systems. 4\. Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). 5\. Ability to independently solve problems and make decisions. 6\. Results-oriented mindset, with focus on customer experience and satisfaction. **Technical Skills:** \* Ability to collect, analyze, and interpret customer feedback data. \* Ability to prepare performance, satisfaction, and post-sales metrics reports. \* Proficiency in using Microsoft Office tools and management systems. \* Proficiency in communication tools (e-mail, chat, videoconferencing). \* Knowledge of company products and services to provide consultative support and effective assistance. \* Preferred: Prior experience in OPEC routines, structured post-sales support, or commercial operations. Employment Type: Full-time CLT Compensation: R$2\.507,00 per month Work Location: On-site
