Job Summary: We are looking for a professional to develop and monitor dashboards, prepare documentation, and analyze KPIs to identify improvement opportunities. Key Highlights: 1. Development of operational monitoring dashboards 2. Preparation of documentation and new processes for the area 3. KPI analysis to identify improvement opportunities VP of Engineering, Customer Service Director of Centralized Southern Customer Service **Work Location: Curitiba/PR** **Responsibilities and Duties** * Development of operational monitoring dashboards; * Preparation of documentation, work instructions, and new processes for the area; * Collaborative development of small automation projects; * Monitoring, measurement of gains, and support for new processes; * Preparation of executive materials; * KPI analysis to identify improvement opportunities; **Requirements and Qualifications** COMPLETED HIGH SCHOOL \- GRADUATION CERTIFICATE Pursuing an undergraduate degree in Systems Analysis and Development, Project Management, IT, or related fields. **Additional Information** **Here’s what we offer you:** At Vivo, we spare no effort in supporting and valuing our employees. These are not just excellent benefits — they’re also flexible. * Choose the ideal benefit for you and your dependents via a digital platform offering various categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With Vivo’s best mobile network, even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps; * Eligibility for annual Bonus or Profit-Sharing Program (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll be eligible for a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, and your individuality — and where you can be authentically yourself. \#VemdeVocê * Remote work up to two days per week. \#Mobility * Flexible working hours; * Enjoy a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to transform the world; * Access our Educational Development Program, which offers partnerships with educational institutions at discounted rates; certifications; and online courses. * Accelerate your career through our Internal Recruitment Program, both in Brazil and abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, which encourages our team to adopt healthy habits and enjoy a better quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and much more! * All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo We are part of Telefônica Group, the telecommunications leader in Brazil. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, connecting us with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability — turning purpose into impact through technology and its infinite possibilities. **To embody this essence, we seek people who embrace our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Solve immediately what matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust connections. * **"Curiosity works well"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are mine"**: Take responsibility for your actions and outcomes, recognizing that omissions also create impact. We believe that **diversity** — in people, experience, cultures, behaviors, skills, and attitudes — is a differentiator that reflects the society in which we live. We maintain a robust internal program grounded in five pillars: Gender, LGBTI\+, Race, People with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe that the path to delivering the best experience to our customers begins with delivering a great experience to our employees. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
