Job Summary: Analyze and handle sales support requests, ensuring excellent customer service and operational efficiency while identifying opportunities for continuous process improvement. Key Highlights: 1. Analyze and support medium- and high-complexity sales activities 2. Identify opportunities for continuous process improvement 3. Contribute to the optimization of workflows and processes We are a construction materials and sustainable solutions company. We have a team that builds, believes, and acts — always united and committed to excellence, reaching further every day. We believe each person is unique, and everyone here is treated equitably. Every day presents an opportunity to do something new — and you can be part of it. **\#JoinVC** **Responsibilities and Duties** **Position Objective** Analyze and handle sales support requests — especially those of medium and high complexity — ensuring excellence in customer service and operational efficiency. The professional will be responsible for identifying opportunities for continuous process improvement, proposing preventive actions, and directly contributing to departmental and **Order to Cash** workflow results, with a direct impact on the company’s receivables timing. **Main Responsibilities** * Analyze and resolve after-sales service tickets, ensuring accurate and timely resolution; * Extract, consolidate, and analyze data from multiple systems to generate management information supporting decision-making; * Identify opportunities for continuous improvement and propose preventive actions to avoid problem recurrence; * Act with urgency and critical thinking, interfacing with various departments involved in the processes; * Contribute to optimizing workflows and processes under responsibility, ensuring compliance with internal standards; * Support performance indicator management for the area, contributing to achieving established targets; * Ensure agile, high-quality customer service, prioritizing satisfaction and response efficiency; * Support root cause analysis of issues, contributing to structural process improvements; * Perform other related duties as required by the area. **Requirements and Qualifications** * **Required Education:** Bachelor’s degree completed in Business Administration, Economics, Engineering, or related fields. **Requirements:** * Intermediate-level Excel and Microsoft Office proficiency; * Logical reasoning and analytical capability; * Familiarity with CRM and SAP systems. **Additional Information** We value all forms of diversity and encourage you to learn more about this opportunity below. Apply for the position and share your story and potential with us. If you feel butterflies in your stomach — that’s a great sign, as it may be the first step in our shared journey! * Meal Voucher (VR); * Food Allowance (VA); * On-site cafeteria; * Commuter Bus or Transportation Voucher; * Birthday Day Off; * Gym Partnership (TotalPass); * Medical Assistance; * Life Insurance; * Mais Vida (designed to support you and your family daily through information, tools, and benefits focused on care, prevention, and assistance); * Profit Sharing Program (PPR) Our benefit packages are configured according to the collective bargaining agreement of the unit and eligibility rules. Diversity and Inclusion: We value all forms of diversity. Apply and show us your potential — this could be the first step in building our shared story! We are a construction materials and sustainable solutions company with over 13,000 employees. Our journey began in 1936 with the inauguration of our Santa Helena factory in Votorantim, a city in the interior of São Paulo state. Over nearly a century, we have expanded our businesses and markets, crossed borders, and today we are one of the world’s largest companies in our sector. Currently, we operate across North America, South America, Europe, Asia, and Africa. We are a company built by people who act, believe, and build — always together and with excellence, to reach ever further, deliver sustainable results, and help build a better world for everyone. And you can be part of it! Learn about our business units: **Engemix** is Votorantim Cimentos’ concrete business unit. Founded in 1968, Engemix has become a benchmark for concrete quality. With over 40 strategically located concrete plants across Brazil, the Engemix brand has participated in major Brazilian infrastructure projects, including Guarulhos International Airport and the Estaiada Bridge, both in São Paulo state; Grêmio Arena in Porto Alegre (RS); Aracati Wind Farm in Ceará (CE); Olympic Park in Rio de Janeiro (RJ); and Pernambuco Arena in Recife (PE). More information at: https://www.engemix.com.br/. **Viter** is Votorantim Cimentos’ agricultural inputs business unit. The brand leads the sale of agricultural limestone in Brazil and is the only one with nationwide presence. With the purpose of unlocking and sustaining the soil’s maximum potential, its products feature guaranteed origin, and the brand provides technical assistance for soil analysis and understanding. Viter offers five product lines: ITAÚ Fyller and conventional limestone; Calfértil (calcium and magnesium oxides); Optmix (a homogeneous, industrially produced mixture of limestone and gypsum); Sungard (a leaf and fruit sun protector); and Granumax V (a granulated fertilizer). More information at www.viteragro.com.br. **Verdera** is Votorantim Cimentos’ sustainable waste management and disposal business unit. Since 1991, the company has operated in co-processing and was the pioneer in introducing this technology to Brazil. Verdera operates across the environmental solutions chain, assigning new value to waste. It is a highly capable partner that understands the particularities of each business and is committed to doing things the right way — thinking differently to uncover new possibilities that transform reality for everyone. More information at www.verderasolutions.com.br.
João Silva
Indeed · HR
João Silva
Indeed · HR
