E-commerce Analyst

Description

Job Summary: We are seeking an E-commerce Sales Representative focused on converting digital leads into sales, driving online performance, and ensuring excellence in digital commercial customer service. Key Highlights: 1. Convert digital leads into online sales 2. Responsible for driving results across online channels 3. Ensure excellence in digital commercial customer service We seek an **E-commerce Sales Representative**, responsible for converting digital leads into sales, driving results across online channels, and ensuring excellence in digital commercial customer service. Key Responsibilities * Commercial customer service via: WhatsApp, online chat, and marketplaces * Convert digital customer interactions into sales * Perform **abandoned cart recovery** * Proactively contact customers who have shown interest * Track orders until sale completion * Recommend complementary products (upsell and cross-sell) * Update offers, prices, and campaigns on the e-commerce platform * Support marketplace management (Mercado Livre, Shopee, Amazon, etc.) * Monitor conversion and performance metrics * Maintain CRM and customer interaction history Employment Type: Full-time, CLT permanent contract Compensation: R$2.300,00 - R$3.000,00 per month Benefits: * Health insurance Work Location: On-site