Description: Completed or ongoing college degree in: Computer Networks, Information Systems, or related fields. Experience in user support. Knowledge of computer networks, communication protocols, etc. Knowledge in IT equipment installations. Knowledge of Linx system. (Desirable) Knowledge in Hardware and Software Installation. Knowledge in Microcomputing (desktops, laptops, cell phones, etc). Knowledge in Microsoft 365\. * Handle support and infrastructure demands for Logistics and Manufacturing Operations. * Respond to service tickets (Logistics and Manufacturing Operations). * Responsible for microcomputing inventory (Logistics and Manufacturing Operations). * Maintenance of data collectors, computers, printers, and other infrastructure equipment. * Answer calls, register in the ticketing system (San), and monitor queues. * Clarify doubts and solve users' microcomputing issues (on-site or remotely). 2511010202241843677