Receptionist Call Center Agent

Description

Job Summary: Receptionist Call Center Agent focused on inbound customer service in the healthcare sector, ensuring courtesy, empathy, and clarity in all provided information. Key Highlights: 1. Working for a solid information technology company 2. Focus on customer satisfaction at first contact 3. Collaborative environment with investment in talent development As a Call Center Agent, you will work at PC Service, a company operating in the national information technology market for over 30 years, ranked among the top 200 technology companies in Brazil and part of a solid, ethical group led by Montreal Informática. Due to the company’s extensive expertise and market strategy—aiming to avoid operational conflicts between the two corporations—the Board of Directors designated three business lines for PC Service’s corporate portfolio: Call Center, Service Desk, and Infrastructure. **Responsibilities and Duties** * Provide inbound customer service, ensuring courtesy, empathy, and clarity in all communicated information. * Clarify questions regarding health insurance plans, coverage, accredited provider networks, waiting periods, authorizations, and other related services. * Record all interactions in the internal system, maintaining an accurate and up-to-date history. * Identify requests requiring escalation to other departments and route them appropriately, ensuring proper workflow. * Ensure customer satisfaction by resolving issues at first contact whenever possible. * Adhere strictly to confidentiality and ethical standards when handling healthcare information and personal data of beneficiaries. **Requirements and Qualifications** * Completed high school education; * Ability to communicate effectively, both orally and in writing; * Basic computer literacy and technical skills necessary to deliver clear, effective customer service; * Prior experience in customer service within the healthcare sector. **Additional Information** **Benefits and Perks:** * Health Insurance; * Dental Insurance; * Life Insurance; * Transportation Allowance; * Meal or Food Voucher; * Wellhub; * Childcare Assistance; * Benefits Club offering discounts on health, wellness, educational institutions, and language courses. **Additional Information:** On-site work in Rio de Janeiro’s city center, Saúde neighborhood. Workload – 6 hours 20 minutes per day Schedule – 6 days on / 1 day off Working hours – 10:00 AM to 4:20 PM In continuous development, we foster a collaborative, respectful, and accessible environment. **We invest in talent development** and implement practices that optimize and integrate diverse technological and innovative aspects.