Job Summary: Internal technical support for incidents and requests in clinics, PAs, hospitals, and administrative buildings, applying ITIL best practices and ServiceNow. Key Highlights: 1. Internal customer support and incident/request handling 2. Maintenance and configuration of various equipment 3. Desirable knowledge of operating systems, networks, and hardware Job Description Internal customer support; Incident and request handling in clinics, PAs, hospitals, and administrative buildings, following ITIL best practices and using the ServiceNow service portal, documenting performed actions; Resolution and support for incidents/requests related to Wi-Fi and Ethernet networks; Maintenance/configuration of desktops, notebooks, printers, service kiosks, self-service terminals, and password keyboards; Monitoring/treatment of existing backlog in the support queue; Meeting service-level indicators. Requirements Completed High School education Advantage: Currently pursuing a higher education degree in Information Technology or related fields. Proficiency in Excel Desirable knowledge of operating systems, VPN, Microsoft 365, internet, back-office/hospital printers, desktop/notebook hardware support, Wi-Fi and Ethernet networks, DNS, DHCP, Active Directory; Minimum Education Level: High School (Secondary Education) * Meal Allowance * Interclube (discount program) * Totalpass * Transportation Allowance * Pharmacy Benefit * Dental Care * Life Insurance * Corporate University * Medical Assistance