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Job Summary: Technical Support Analyst responsible for diagnosing and resolving hardware and software issues, performing maintenance, and ensuring equipment quality. Key Highlights: 1. Build solutions that empower lives through technology 2. Focus on continuous improvement of the consumer experience 3. A dynamic, versatile, and inclusive environment that respects differences **Why join \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build new solutions that make people’s lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient: more than a team, we are \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** ### **Responsibilities and Duties** * Analyze hardware and software problems and failures, performing accurate technical diagnostics on equipment. * Perform corrective and preventive maintenance on notebooks, desktops, and smartphones, ensuring full functionality according to the company’s established quality standards. * Install, update, configure, and uninstall software on equipment. * Conduct final tests on notebooks, desktops, and smartphones, following engineering-defined procedures, ensuring only products meeting quality criteria are released. * Record all identified incidents and corrective actions taken in the system, ensuring traceability and information control. **Requirements and Qualifications** ### **Requirements and Qualifications** * Completed Technical Education in Electronics, Mechatronics, or Electrotechnics; or currently pursuing a Bachelor’s degree in Information Technology, Software Engineering, Data Science, Computer Networks, or related fields. * Prior experience in technical support for hardware and software. * Valid and permanent Brazilian driver’s license (Category B). * Availability to work in the field, conducting external services as required. * Availability for travel. * Residence in Feira de Santana, BA **Additional Information** **Learn about some benefits offered by \#PosiTime:** **\*\* We strive to offer the best benefits to \#PosiTime members, which may vary depending on contract type and work location.** **Quality of Life** Health and dental insurance plans Zenklub: health and wellness platform, including psychological support Gympass Meal allowance Childcare assistance and maternity kit **Career and Education** Discounts at Universidade Positivo (UP) — for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit-sharing plan (PPR) Good Card: benefit accepted at over 130,000 establishments Life insurance Payroll-deducted loan Private pension plan **Transportation** Company car + fuel allowance **Exclusive Discounts** Parceiro Positivo: website offering discounts on our products *“Almost all of the world’s leading technology giants were born in a garage. Only one was born in a classroom.”* That’s how Positivo Tecnologia began—facing the challenge of manufacturing computers in Brazil in 1989. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES, and this is our essence: integrating it into everyone’s daily life, always in its best version—perfect for each consumer’s unique experience. This is the essence of a company born in a classroom aiming to change worlds—millions of them! **OUR POSITIVE WAY OF BEING AND DOING TECHNOLOGY** Our dynamic, versatile, and inclusive team is guided by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to work alongside exceptional professionals, learn extensively, and put your ideas into practice. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN \#POSITIME!
