Collection Assistant - Amazonet Telecom - Manaus/AM

Description

The Collection Assistant is responsible for assisting in the collection process of delinquent clients, making phone calls, conducting negotiations, and updating information in the system. This professional strategically works to recover credit and maintain the company's financial health. * Make phone calls to delinquent clients to negotiate debts * Update payment details and agreements in the company's system * Analyze clients' financial situations and propose feasible solutions for debt settlement * Send notifications and alerts to clients regarding their delinquency status * Prepare follow-up reports on collections and achieved results * Maintain a courteous and respectful relationship with clients, aiming for customer retention * Participate in meetings and training sessions to improve negotiation and collection techniques * Collaborate with the finance and accounting team in credit analysis and order release * Uphold the company's reputation by maintaining ethics and transparency in all negotiations