Customer Service Representative/Receptionist - Manacapuru

Description

Job Summary: We are seeking a proactive and committed professional with completed high school education, strong communication skills, and the ability to handle conflict resolution, focused on continuous improvement and customer success. Key Highlights: 1. Focus on communication and conflict resolution 2. Values proactivity and pursuit of knowledge 3. Proficiency in continuous improvement and customer success Description: * Completed high school education; * Strong conversational skills; * Ability to handle conflict resolution; * Proactivity; Patience; Commitment; Pursuit of knowledge; * Proficiency in continuous improvement and process review; The following qualifications will be considered advantageous: * Experience in telecommunications or service industries. * Currently enrolled in administration or related fields (higher education and/or technical programs); * Greeting customers and visitors, identifying them, ascertaining their intentions, and providing information and/or directing them to the appropriate person or department; * Taking messages; * Recording interactions in the ticketing system; * Guiding and resolving customer inquiries regarding service usage; * Ensuring customer success and addressing specific service requirements; * Reporting operational failures and qualitative and quantitative indicators; 2510260202221768279