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Job Summary: We are seeking a proactive and committed professional with completed high school education who demonstrates strong communication skills, the ability to resolve conflicts, and a desire for knowledge. Key Highlights: 1. Ease of communication and ability to resolve conflicts. 2. Proactivity, patience, and commitment. 3. Ability in continuous improvement and process review. Description: * Completed high school education; * Ease of communication; * Ability to handle conflict resolution; * Proactive; Patient; Committed; Knowledge-seeking; * Ability in continuous improvement and process review; The following qualifications will be considered advantageous: * Experience in telecommunications or related services. * Currently pursuing studies in administration or related fields (higher education or technical courses); * Greeting customers and visitors, identifying them, ascertaining their intentions, and providing information and/or directing them to the appropriate person or department; * Taking messages; * Recording interactions in the ticketing system; * Guiding and resolving customer inquiries regarding service usage; * Ensuring customer success and addressing specific service requirements; * Reporting operational issues and qualitative and quantitative performance indicators; 2510260202221768279
