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Job Summary: We are seeking a proactive and committed professional for reception and customer service, with a focus on conflict resolution, continuous improvement, and ensuring customer satisfaction. Key Highlights: 1. Focus on continuous improvement and process review 2. Ability to handle conflict resolution 3. Ensuring customer success and satisfaction Description: * Completed High School; * Strong communication skills; * Ability to handle conflict resolution; * Proactivity; Patience; Commitment; Desire for knowledge; * Skills in continuous improvement and process review; The following qualifications will be considered advantageous: * Experience in telecommunications or related services. * Currently pursuing a degree or technical course in administration or related fields; * Greeting customers and visitors, identifying them, ascertaining their intentions, and providing information and/or directing them to the appropriate person or department; * Taking messages; * Recording interactions in the ticketing system; * Guiding and resolving customer inquiries regarding service usage; * Ensuring customer success and addressing specific service requirements; * Reporting operational failures and qualitative and quantitative indicators; 2511270202401768279
