Store Manager

Description

Job Summary: We are seeking a Store Manager in Manaus who delights customers and teams, with a focus on results, processes, and human development for a new retail model. Key Highlights: 1. Redefining people's relationship with eyewear and retail 2. Focus on team development and long-lasting relationships 3. Culture of learning, transparency, and social impact **Zerezes was born from design, from our attentive gaze toward people, and from the desire to redesign what doesn’t work.** We believe eyewear is a tool for expressing our style and personality—but we know this isn’t how people perceive it; rather, they see eyewear as functional and unattractive. We want to transform how people buy and relate to prescription eyewear, because we believe doing so improves not only how they see themselves, but also how they relate to the world. We are looking for a **Store Manager** to join our store in **Manaus**, someone who believes it’s possible to delight and build lasting relationships with our teams and customers. We seek professionals eager to work within a new retail relationship model—one that moves beyond sales for the sake of sales, and instead believes in redesigning workplace relationships between people and companies. **Our managers are responsible for:** * Delivering results, commitment, process control, and impeccable Zerezes-style service to achieve the highest possible NPS score; * Ensuring proper physical operation of stores; * Controlling store expenses according to set targets; * Managing store inventory to ensure continuous stock availability; * Managing relationships with lens suppliers and other third parties, and guiding the team in meeting eyewear assembly and repair deadlines; * Following performance goals and metrics that value the whole professional, with monthly evaluations for each team member, indicating pathways for development and growth within the brand; **To become a manager at Zerezes, you must have:** * Extensive knowledge of commercial **performance indicators**; * Prior **management experience**, with strong emphasis on team development; * Experience in optical retail is a **plus!** **Working with us offers several benefits, including:** * **Bradesco Health Plan** (ward coverage); * **Meal Allowance** — R$ 25 per day via CAJU card; * **Transportation Allowance** — deposited onto the CAJU card as needed, with payroll deductions in accordance with Brazilian law; * **Wellhub** (formerly Gympass); * **Conexa Saúde** (discounts at pharmacies and medical exams); * **On Happy** (leisure travel discounts); * **Employee discount program for Zerezes products** Zerezes was born from design and the desire to do things differently. We believe eyewear is more than just functional items—it’s an extension of who we are. That’s why we aim to transform how people relate to them. Our way of working is light, collaborative, and purpose-driven. We value curiosity, continuous learning, empathy toward others, and the desire to leave a positive mark wherever we go. Here, every person matters. And we grow together—with transparency, real impact, and the constant drive to excel. **Our Values** *Create memorable experiences.* We enjoy doing things differently—creatively, with real impact and purpose. *Openness to learning.* We’re naturally curious. We listen, test, adjust, and move forward. *Radical transparency.* We speak clearly and respectfully. Agreements hold, and feedback here is a growth tool. *Treat others as you’d like to be treated.* Empathy and active listening form the foundation of everything we do. We co-create and value every perspective. *Good for the world.* Our impact extends beyond eyewear. We aim to generate value for everyone with us—both inside and outside Zerezes. **Shall we go together?** If you believe work can be light without sacrificing seriousness, that excellence can be achieved without losing simplicity, and that optical retail can be much more than just selling eyewear… Zerezes could be your place. *\#ComeDiscoverWhyItHurtsToCallItAnOpticalStore*