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Job Summary: We are seeking a Receptionist to work in an environment of continuous digital transformation, focused on customer reception, service delivery, and resolving inquiries. Key Highlights: 1. Digital transformation and innovation environment 2. Focus on excellence in customer service 3. Opportunities for growth and learning **Have you ever imagined working in a place characterized by continuous digital transformation, innovation, and growth? PlayMais is your place.** **We are looking for a Receptionist** **Responsibilities and Duties** * Receive customers and visitors, identifying them, ascertaining their intentions, and providing information and/or directing them to the appropriate person or department; * Record messages; * Register interactions in the ticketing system; * Guide and resolve customer questions regarding service usage; * Ensure customer success and address specific service requirements; * Report operational failures and qualitative and quantitative performance indicators; **Requirements and Qualifications** * Completed High School education; * Strong verbal communication skills; * Ability to handle conflict resolution; * Proactive; Patient; Committed; Knowledge-seeking; * Skill in continuous improvement and process review; **The following qualifications are considered advantageous:** * Experience in telecommunications or service industries. * Currently enrolled in Administration or related fields (Undergraduate and/or Technical); **Additional Information** **What else you need to know:** * Working hours during standard business hours. * This is an on-site position located in IRANDUBA — therefore, candidates must reside in the area of operation. * Must be available to travel to Manaus for training. **Benefits:** * Meal Allowance or Food Allowance; * Training programs and opportunities for career advancement; * Transportation Allowance. Our group was founded on a shared idea among several entrepreneurs who refused to accept paying high fees for quality Internet connectivity. From this idea, they implemented their vision and created Action and PlayMais Fibra. Since then, we have worked diligently to best serve those who choose our services. Action and PlayMais are companies licensed by Anatel to provide Multimedia Communication Services throughout the national territory. Our motto is to always believe it is possible to deliver high-speed, high-quality Internet access at significantly lower costs than those found in the market. Using only Anatel-certified equipment across our infrastructure, we employ a specialized technical team capable of ensuring the quality of the services we deliver. ### **MISSION** Provide our customers with high-quality Internet access supported by excellent customer service. ### **VISION** To be recognized as the leading Internet service provider in Amazonas. ### **VALUES** * Honesty. * Transparency. * Innovation. * Appreciation. ### **BELIEF** We believe in Jesus Christ as the sole and sufficient Savior.
