Job Summary: Customer Service Representative to clarify inquiries, provide order support, monitor logistics, and resolve delivery issues. Key Highlights: 1. Customer service and support for orders and deliveries 2. Logistics monitoring and cargo delivery deadlines 3. Mediation between customers and the logistics team A food supplier is seeking a Customer Service Representative in Manaus. **Responsibilities:** Attend to customers to clarify inquiries and provide support regarding orders and deliveries. Monitor merchandise logistics, tracking route status and estimated arrival times at destinations. Assist in formalizing complaints and exchange requests, ensuring proper registration in internal systems. Mediate between end customers and the logistics team to resolve delivery issues. Complete reports on customer service performance and customer satisfaction metrics. Previous experience as a Customer Service Agent, Telemarketing Operator, Customer Support Assistant, or Customer Service Consultant may indicate alignment with some responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time * Working hours: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
