Administrative Assistant - Customer Service

Description

Job Summary: RAMSONS is seeking an Administrative Assistant - Customer Service to join the team and assist with administrative routines, ensuring smooth daily operations. Key Highlights: 1. Essential support to internal departments 2. Customer service via phone and WhatsApp 3. Contact with manufacturers and technical support centers RAMSONS is a benchmark in retail commerce, with years of experience delivering products and services that make a difference in our customers' lives. We operate with passion, innovation, and commitment to excellence, continuously investing in technology and process improvement to support business growth. We are looking for an **Administrative Assistant \- Customer Service** to join our team and contribute to the company's administrative routines. This professional will play a fundamental role in supporting internal departments, assisting with organizational processes, and ensuring smooth daily operations. **Responsibilities and Duties** * Customer service via phone and WhatsApp * Sending emails with appointments and information * Contacting manufacturers and technical support centers to track service orders (OS) * Following up on responses and updates from partners * Handling legal requests, such as responding to lawsuits and attending hearings as a legal representative **Requirements and Qualifications** * Completed high school education (technical or higher education in Administration, Accounting, or related fields is desirable); * Prior experience in administrative routines is a plus; * Basic knowledge of **Microsoft Office (Word, Excel, PowerPoint)** and/or Google tools (Docs, Sheets, Drive); * Familiarity with document organization, archiving, and administrative controls; * Strong verbal and written communication skills. **Additional Information** **Benefits:** * Health Insurance * Dental Insurance * Life Insurance * Funeral Assistance * Meal/Voucher Allowance * Transportation Voucher * University Partnerships: Fametro, Anhanguera, Ciesa, and Literatus * Pharmacy Partnership * Convenient payment options for company product purchases * Wellhub * SESC Accreditation With 40 years of history, Ramsons was founded with the purpose of offering the best in home appliances, electronics, furniture, and more. From the beginning, our unwavering commitment has been to grow and sustain our brand — a journey built on dedication, effort, and above all, the love of those committed to delivering the best solutions for families in Manaus and across Brazil. Our original headquarters on Avenida Floriano Peixoto in Manaus, inaugurated in 1985, was only the beginning. Over the years, Ramsons expanded to new locations, keeping pace with market growth and evolution. What once were shelves filled with umbrellas, clocks, and other accessories now displays products from leading national and international brands — reflecting our forward-looking vision and commitment to excellence. It is no coincidence that Ramsons has become an example of entrepreneurial success and vision. **Discover Ramsons’ Story: A Legacy Across Generations** -------------------------------------------------------- Throughout these years of growth, our legacy remains grounded in one core value: family. The name “Ramsons” honors the founder and his family — “Ram” representing the father’s name and “sons” symbolizing his children. When we speak of family, we also include our customers, who over time have become an essential part of our story. Today, we proudly watch our family grow each day. For Ramsons Manaus, you are our greatest asset. That is why, when searching for cutting-edge technology, the latest innovations, and fair prices, you can find us both online and at any of our 20 physical stores — offering a wide variety of products in consumer electronics, home appliances, IT, telecommunications, and furniture. In 2024, the company made a strategic transition into the furniture sector, launching three new dedicated stores: Ramsons Furniture Grande Circular, Ramsons Furniture Sumaúma Park Shopping, and Ramsons Furniture Compensa. We are here, ready to serve you with dedication and excellence!