After-Sales Assistant

Description

***About the Role*** We are seeking a resilient professional with full focus on problem-solving to serve as the link between product delivery and customer satisfaction. Your mission is to ensure an impeccable customer experience after purchase by managing assembly schedules, providing technical support, and resolving any issues promptly and courteously. **Key Responsibilities:** * **Customer Support:** Proactive and responsive assistance to address inquiries, complaints, and post\-sale requests; * **Service Monitoring:** Closely track delivery deadlines and assembly schedules; * **Incident Management:** Record and monitor technical assistance processes, exchanges, returns, and warranties; * **Logistics Coordination:** Collaborate with assembly, logistics, and quality teams to expedite solutions; * **Relationship Building and Retention:** Conduct follow\-ups on support interactions and collect feedback to measure satisfaction levels (NPS); * **Tracking and Reporting:** Prepare periodic reports with efficiency metrics and status updates on pending items. **Requirements and Qualifications:** * **Education:** Completed or currently pursuing a Bachelor’s degree in Business Administration, Management Processes, or related fields; * **Experience:** Experience in customer service, preferably in conflict resolution or technical support; * **Skills:** Excellent written and verbal communication, calendar organization, and familiarity with management systems (CRM/ERP); * **Behavioral Profile:** Empathy, proactive problem-solving, and emotional intelligence for handling critical situations. Compensation: Up to R$1\.942,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site