F&I Operator

Description

Job Summary: The F&I Operator is responsible for facilitating the sale of financial and insurance products, offering solutions tailored to customers' needs while ensuring the feasibility of transactions. Key Highlights: 1. Intermediation of financial and insurance products 2. Customer service and guidance regarding financing, consortium, and insurance 3. Goal-oriented work with a focus on customer satisfaction Description: About the position: * The F\&I (Finance and Insurance) Operator facilitates the sale of financial and insurance products, offering solutions aligned with customers' needs and ensuring the feasibility of financing and credit operations in accordance with dealership policies and partner financial institutions. If you are dynamic, communicative, and passionate about goal-driven work and customer service, this opportunity is ideal for you! Main responsibilities: * Assist and guide customers regarding available financing, consortium, and insurance options at the dealership; * Assess customers' credit profiles, complete proposals, and submit them for approval to financial institutions; * Present and explain various financial and insurance products according to customers' needs; * Help customers select the most suitable financing and insurance plans by performing simulations and clarifying questions; * Prepare financing, insurance, and other financial product contracts, ensuring all documentation is accurate and complies with legal requirements; * Monitor the credit approval process; * Maintain up-to-date customer records, ensuring information completeness and accuracy; * Collaborate with the team to deliver a seamless customer experience, ensuring satisfaction and loyalty; * Track and achieve monthly sales targets for financial and insurance products; * Ensure all procedures and documents comply with financial and insurance sector regulations; * Stay updated on market credit and insurance offerings, as well as partner institutions' policies; * Other duties inherent to the role. Mandatory Requirements: * Completed high school education (a bachelor's degree in related fields is considered an advantage). * Prior experience in selling financial products, insurance, or related areas—preferably in the automotive segment; * Knowledge of financing, consortium, and insurance processes; * Negotiation and assertive communication skills; * Ability to work under pressure and toward goals; * Proactivity, organization, and customer-centric focus. Benefits: * Health insurance; * Dental insurance; * Meal allowance; * Transportation allowance; * Life insurance; * TotalPass; 2601010046291313804