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Job Summary: Phone and WhatsApp customer service with a focus on sales and appointments, including conversion targets and performance tracking, requiring proactivity and empathy. Key Highlights: 1. Focus on sales and service appointments 2. Working with scheduling and conversion targets 3. Commercial, communicative, and persuasive profile **Job Description and Responsibilities:** **Schedule:** Monday to Saturday, 8:00 AM to 2:00 PM **Level:** Operational **Employment Type:** Full-time – CLT * Provide phone and WhatsApp customer service focused on clinic service sales and appointments. * Contact patients and customers to present available services, campaigns, and offers. * Convert contacts into appointments and sales opportunities, contributing to departmental targets. * Record all interactions, communications, and information in the company's system. * Follow up on leads and patients who expressed interest in services. * Maintain organized client information and service interaction history. * Work with appointment and conversion targets, monitoring results and performance. **Requirements:** **Completed high school education.** * Customer service, sales, or telemarketing courses are considered advantageous. **Experience** * Minimum 6 months to 1 year of experience in call centers, telemarketing, or sales. * Experience in clinics or healthcare is considered an advantage. **Technical Skills** * Strong verbal and written communication skills. * Proficiency in phone-based customer service and messaging apps (e.g., WhatsApp). * Basic computer and customer service system knowledge. * Ability to articulate, negotiate, and convert sales. * Organized recordkeeping and information tracking. **Behavioral Competencies** * Commercial, communicative, and persuasive profile. * Proactivity and initiative. * Comfort working with targets and performance metrics. * Empathy in customer/patient service. * Organization, responsibility, and commitment. * Teamwork ability. **Advantages** * Experience in telephone sales. * Experience in dental clinics or healthcare. * Strong relationship-building and customer retention skills. **Benefits:** Transportation allowance
