Job Summary: Professional to provide IT support, delivering first-level assistance, incident triage, and routing. Key Highlights: 1. First-level engineering support 2. Priority and SLA classification 3. Routing of requests to the technical team An Information Technology services company is seeking a Support Analyst in Manaus. Tivia TI is a company specialized in information technology services. Focused on innovative solutions, the company aims to meet its clients' needs in the IT sector. **Responsibilities:** Provide first-level engineering support. Perform triage on incidents received by the Support area. Classify incident priorities and SLAs. Route each request to the responsible technical team. Previous experience as a Help Desk Analyst, Customer Service Analyst, Technical Support Specialist, or Support Consultant may indicate alignment with some of the activities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Please submit your salary expectation * Benefits to be negotiated **Additional Information:** * Employment Type: Full-time \- On-site * Schedule: Full-time * Working Hours: To be determined
João Silva
Indeed · HR
João Silva
Indeed · HR
