#### **About the position:** * Schedule workshop services with a focus on organizing the technical schedule, providing courteous customer service, and aligning with the unit's productive capacity, thereby contributing to a positive and efficient post-sales experience. #### **Main responsibilities:** * Assist customers via phone, WhatsApp, or other digital channels, as well as in-store, to schedule inspections, maintenance, corrective services, and diagnostics according to the dealership's schedule availability; * Pre-confirm appointments and guide customers regarding required documents and procedures for service; * Record appointments and relevant information in the dealership's active management system; * Conduct follow-ups on service interactions and support satisfaction surveys and post-service feedback; * Support the technical consultants team with updated schedule information and customer profiles; * Handle inquiries courteously, empathetically, and efficiently; * Send general reports; * Perform other duties inherent to the role. #### **Mandatory requirements:** * Completed high school education; * Customer service experience, preferably in scheduling or call center roles; #### **Benefits:** * Health insurance; * Dental insurance; * Meal allowance; * Life insurance; * TotalPass.
João Silva
Indeed · HR
João Silva
Indeed · HR
