Prospera Customer Specialist

Description

Job Summary: Santander is seeking a Prospera Customer Specialist to manage portfolios, prospect new clients, conduct in-person visits, and ensure the satisfaction of micro and small entrepreneurs. Key Highlights: 1. Portfolio management and prospecting of entrepreneurial clients 2. Conducting in-person visits to clients 3. A culture that values diversity and role horizontalization Prospera Customer Specialist Country: Brazil If you are eager to grow and continuously learn, and passionate about interacting with people, this could be your place! Santander is a growing ecosystem committed to helping individuals and businesses prosper. Here, you’ll create the new, challenge the market, and align urgency for both the present and the future — always delivering the best possible customer experience. As a global company, Santander values diversity across all dimensions and embraces a culture of role horizontalization. At Santander, we uphold a horizontalized culture organized around 4 clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Prospera Customer Specialist, where you will be hired as a Specialist — the primary subject-matter expert in your area. Your role here will include: Managing portfolios and prospecting new micro and small entrepreneurial clients; Conducting in-person visits to our clients; Identifying and acting on potential partnerships; Ensuring client proximity and satisfaction; Preventive collections; Negotiating agreements; Monitoring portfolio delinquency You’ll fit right in if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate effectively Speak Up – I communicate openly For this role, we value: Completed high school or technical education (a university degree is a plus!); Experience with Microsoft Office Suite; Strong communication skills; * Experience in microcredit is a differentiator. If this resonates with you, join Santander! \# BENEFITS Variable Compensation; Medical and Dental Assistance; Meal and Food Allowance; Life Insurance; Childcare/Babysitting Allowance; Gympass or Totalpass; Nascer Program; Be Healthy \- A program encouraging healthier habits; PAPE \- Specialized Personal Support Program. \#Sales \#Commercial \#Prospecting \#SalesStrategy \#Microcredit So? Ready to be ignited? Prospera is Santander’s Microfinance Platform, designed to support micro and small businesses in investing in their growth. We support our customers with access to financial education and guidance on responsible credit usage. If this resonates with you, join Santander! ️ \#HereYourSparkTransforms \#JoinSantander \#BeTheProsperaSpark