CUSTOMER SERVICE REPRESENTATIVE - CONFRESA

Description

Job Summary: The Customer Service Representative is responsible for providing customer service, delivering information, clarifying doubts, and resolving issues—requiring strong communication skills, proactivity, and empathy. Key Highlights: 1. Provide in-person, telephone, or email customer service. 2. Efficiently and courteously resolve problems and conflicts. 3. Participate in training programs to improve customer service. The Customer Service Representative role involves delivering customer service, providing product and service information, clarifying customer inquiries, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling diverse situations. * Serve customers in person, by telephone, or via e\-mail, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training programs to improve customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace