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JUNIOR CUSTOMER RELATIONSHIP AND COLLECTION ASSISTANT

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Junior Customer Relationship and Collection Assistant for customer service, debt negotiation, and support of collection routines, aiming at credit recovery and customer retention. Key Highlights: 1. Customer service across multiple channels 2. Debt negotiation and payment terms 3. Focus on customer loyalty and relationship building A company in the **Telecommunications** sector is seeking a **Junior Customer Relationship and Collection Assistant** to handle customer service, debt negotiation, and support collection routines, ensuring clear, respectful communication focused on credit recovery and customer retention. If you possess strong communication skills, a negotiation-oriented profile, empathy in customer interactions, and a results-driven mindset, this opportunity is for you! **Main Responsibilities:** * Provide customer service via phone, WhatsApp, and other channels; * Conduct proactive and reactive collections from delinquent customers; * Negotiate payment deadlines and terms in accordance with internal policies; * Record and track customer interactions and agreements in the system; * Update customer registration data; * Support relationship-building initiatives aimed at retention and loyalty; * Collaborate cross-functionally with internal departments to resolve requests.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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