Description
Job Summary:
Junior Customer Relationship and Collection Assistant for customer service, debt negotiation, and support of collection routines, aiming at credit recovery and customer retention.
Key Highlights:
1. Customer service across multiple channels
2. Debt negotiation and payment terms
3. Focus on customer loyalty and relationship building
A company in the **Telecommunications** sector is seeking a **Junior Customer Relationship and Collection Assistant** to handle customer service, debt negotiation, and support collection routines, ensuring clear, respectful communication focused on credit recovery and customer retention.
If you possess strong communication skills, a negotiation-oriented profile, empathy in customer interactions, and a results-driven mindset, this opportunity is for you!
**Main Responsibilities:**
* Provide customer service via phone, WhatsApp, and other channels;
* Conduct proactive and reactive collections from delinquent customers;
* Negotiate payment deadlines and terms in accordance with internal policies;
* Record and track customer interactions and agreements in the system;
* Update customer registration data;
* Support relationship-building initiatives aimed at retention and loyalty;
* Collaborate cross-functionally with internal departments to resolve requests.