Business and Services Manager I

Description

**About Bradesco** Bradesco is one of Brazil's largest financial groups, with a history marked by pioneering spirit and innovation. Through our broadly diversified portfolio of financial products, banking services, and insurance offerings, we contribute to individuals' aspirations and the sustainable growth of businesses and society. Join our financial ecosystem and impact the experience of millions of people! At Bradesco, we value diversity in all its forms. Therefore, our job openings are open to everyone, regardless of gender, race, sexual orientation, disability, age, or any other characteristic. Learn more at https://banco.bradesco/html/classic/sobre/index.shtm **Responsibilities and Duties** Bradesco's branch network is our primary point of contact with customers across Brazil. We focus on relationship-building, offering personalized financial solutions, promoting inclusion, and contributing to the development of the communities where we operate. Here, we value human-centered service, active listening, and building lasting relationships with our customers. **Work Model:** On-site **Work Location:** Manaus \- AM **What will your day-to-day look like?** As a Business and Services Manager, your main responsibilities will include: * Delivering differentiated service that delights current and potential customers, fostering loyalty, strengthening customer-bank relationships, and driving results; * Supporting Account Managers and Relationship Managers to ensure excellence in customer service; * Assisting the Administrative Management team with commercial and administrative branch activities; * Supervising and monitoring service execution, ensuring compliance with organizational norms, guidelines, and procedures. **Requirements and Qualifications** What do you need to have or know? * Completed or ongoing undergraduate degree; * CPA\-10 or higher certification; * Prior experience in financial institutions, the financial market, and/or commercial areas, with emphasis on relationship management and business development. It would be advantageous if you also have: * CPA\-20 or higher certification; * Customer service channels; * Administrative services; * Business and performance management; * Report preparation and analysis; * Cash operations; * Products and services; * Experience in innovation. **What We Offer** At Bradesco, we value health and well-being, offering an extensive portfolio of benefits to all our employees: * Profit Sharing (PLR) or Bonus: Subject to position eligibility\* * Health Insurance * Dental Insurance * Life Insurance * Food Allowance * Meal Voucher * 13th Food Basket * Total Pass * Transportation Voucher (optional enrollment) * Discounts on products and services offered by partner companies * Private Pension Plan (optional enrollment, with financial contribution from Bradesco Organization) * Viva Bem Bradesco: health, well-being, and quality-of-life program * Unibrad: Bradesco Corporate University * Fee Waiver: special conditions on various products and services * Daycare or Nanny Assistance * Extended Paternity Leave of 20 days * Maternity Leave of 180 days, including prenatal and postpartum support Our selection process steps: * Online application Let’s go! Apply for the vacancy available in your city and complete the form. * Profile assessment We will evaluate applications against the job requirements. * Online assessments You will take a test to assess your alignment with our culture, general knowledge, and logical reasoning. * Video interview You will record a video addressing topics related to the area you were referred to. * Onboarding process Final step! You will submit required documents and undergo the pre-employment medical examination. **Attention:** Some stages are eliminatory; candidates receive updates via e\-mail regarding the progress of the process. \#LI\-Onsite