Job Summary: Professional responsible for monitoring and managing internal non-conformities and customer complaints, ensuring quality and process optimization. Key Highlights: 1. Engagement in sustainable innovation and circular economy for plastics 2. Development of innovative and sustainable packaging solutions 3. Collaboration across multiple departments for continuous improvement We are one of the largest plastic producers, processors, and recyclers. We invest in sustainable innovation and provide diverse industries with comprehensive, innovative plastic packaging solutions, as well as compounds, recycled resins, masterbatches, and machinery—produced using the highest-quality raw materials and equipment available in the market. Our purpose is to enhance quality of life through the development of innovative and sustainable packaging solutions, optimizing resources and supporting the circular economy for plastics. If you identify with our company, join VALGROUP—we’ll go much further together! **\#transformplasticwithus** **Responsibilities and Duties** * Monitor daily internal non-conformities recorded in the system (Qualiex); * Ensure correct registration, updating, and closure of internal non-conformity reports (RNCI) within defined deadlines; * Conduct technical analysis of internal rejections, identifying probable and root causes; * Track and follow up on implementation of corrective and preventive actions; * Validate effectiveness of implemented actions prior to RNCI closure; * Define, jointly with involved departments, the technical disposition of non-conforming products (dilution, reprocessing, disposal, or off-grade sale); * Ensure disposition is technically justified, documented, and traceable; * Support the Commercial team in off-grade sales negotiations, where applicable; * Ensure disposition decisions align with specifications, standards, and customer requirements; * Monitor NC product inventory with Intralog; * Monitor NC stock volumes, dwell time, and associated risks; * Periodically report NC stock data, risks, and trends to leadership; * Support initiatives aimed at structurally reducing NC product stock; * Manage and monitor all technical customer complaints from registration through closure in Qualiex; * Ensure complete, traceable, and timely technical responses to open complaints for validity assessment; * Maintain ongoing communication with the Commercial team regarding complaint status; * Ensure proper classification, prioritization, and routing of customer non-conformity reports (RNCE); * Prepare periodic performance reports for RNCI and RNCE; * Analyze failure trends, recurrence patterns, and product performance; * Support development of KPIs such as First Pass Rate, returns, customer complaints, dilutions, and rejection rate; * Provide reliable data to support leadership decision-making; * Participate in cross-departmental meetings (Quality, Production, Engineering, PCP, Commercial); * Ensure technical alignment of information shared internally and externally; * Support the Integrated Management System (SGI) in non-conformity handling; * Contribute to improvement of technical specifications and quality control procedures; * Propose systemic improvements to reduce failures, rework, and variability; * Support standardization of NC analysis methods and handling procedures; * Proactively act to reduce recurrence; **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Production Engineering, Chemistry, Materials Science, Mechanical Engineering, Electrical Engineering, or related fields. * Training in APQP, MASP, FMEA, MSA, PPAP; * Training in Quality Tools and Statistical Process Control (SPC); * Ability to read and interpret IATF 16949, ISO 14001, and ISO 9001 standards; **Additional Information** **Benefits:** * Health Insurance * Dental Insurance * Life Insurance * Food Basket * On-site Meal * Transportation Allowance * Profit Sharing Plan (PLR) With nearly half a century in the market, **Valgroup** has established itself as a reference in plastic production, processing, and recycling, operating strategic units across Brazil and worldwide. With over 7,000 employees across its plants, the company pursues its purpose of enhancing society’s quality of life through innovative and sustainable packaging solutions. **OUR PURPOSE** Enhance society’s quality of life through innovative and sustainable packaging solutions. **OUR VALUES** * **Sustainability** is embedded in our DNA—we lead the transformation of our industry toward a sustainable future. * Our pursuit of **Innovation** is relentless: we innovate in products, processes, equipment, and services. * We are great because we are simple—and we are committed to continuing our growth while preserving **simplicity**. * We grow by being recognized for our **agility**, and regardless of our size, we will never compromise it. * We **respect** all our **relationships**: not only among employees, but also with customers and suppliers. Together, we drive the disruptions we seek to bring to our sector. * We **dedicate ourselves wholeheartedly to our people**: we pursue employee satisfaction, continuous development, and engagement. * We work with a **sense of ownership**: we all feel like owners of the company and of its mission.