#### **About the N1 Support Analyst Job** **Come be part of a living ecosystem where the future of business is created and experienced every day. Be part of this transformation!** At LUZA Group, passion, perseverance, and the drive to surpass limits define our path to success. Founded in 2006, we are a Portuguese multinational with over 1\.200 talented professionals and a strong business volume. Present in strategic markets such as Portugal, Spain, Morocco, Brazil, Mexico, the United States, and China, we deliver innovative solutions in engineering, IT, design, consulting, Industry 4\.0, training, and recruitment. Everything we do is powered by the talent of our people. **This is a time of growth and opportunity. The future belongs to visionary minds. Join us!** Early-career professional responsible for providing initial user support, logging and triaging service tickets, and resolving simple IT issues at Brametal. ### **Responsibilities** * First-level support to employees (in-person, phone, or system). * Logging, categorizing, and prioritizing service requests. * Basic support for Windows, Office suite, and corporate tools. * Password resets, account unlocks, and access support. * Simple configuration of computers, printers, and peripherals. * Basic network support: cable, port, Wi\-Fi validation, etc. * Monitoring tickets until resolution or escalation. * Adherence to Brametal's IT processes, SLAs, and policies. ### **Requirements** * Technical degree in Computer Science, Networking, or related fields. * Basic knowledge of Office suite, Windows, and hardware. * Good communication skills and customer service attitude. * Previous experience in Service Desk or local support is desirable.