Apprentice (Coari)

Description

Job Summary: A professional to assist in customer service and store routine tasks, striving for excellence in learning processes and customer satisfaction. Key Highlights: 1. Assist in customer service and store routine tasks 2. Pursue customer satisfaction throughout the sales process 3. Continuously improve work processes Bemol is a retail services and products company whose primary objective is to ensure customer satisfaction before, during, and after the sales process, while observing continuous improvement, applicable external legislation, and the organization’s cultural principles and values—namely Integrity, Respect, Economy, Energy, and Continuous Improvement. **Responsibilities and Duties** On the Bemol team, your main missions will be: * Assist in customer service as well as in store routine tasks; * Follow guidelines outlined in standards, procedures, and work instructions, aiming to ensure customer satisfaction throughout the sales process; * Fulfill the course workload provided by the partner educational institution in the apprenticeship program; * Demonstrate willingness, discipline, and initiative to achieve excellence in learning work processes. **Requirements and Qualifications** It is important that you have: * Availability to fulfill the established workload for the apprenticeship program. * Basic computer skills required. * Communication and interpersonal relationship skills. **Additional Information** At Bemol, we respect individuality and work to promote an inclusive culture that seeks equity and appreciation of differences (e.g., Gender, Religion, PWD, LGBTQ\+, Race and Ethnicity). All our job openings uphold this commitment. Bemol was founded on **August 13, 1942**, by brothers Samuel, Israel, and Saul Benchimol. In its early years, it operated in the pharmaceutical trade, later expanding into cereals, cement, and finally home appliances—the sector in which we operate today. Over time, Bemol has become a modern, agile company and a reference in nearly all segments it serves: electronics, home appliances, furniture, self-service, pharmaceuticals, construction materials, food, among others. Today, we operate more than **37 physical stores**, 1 online store, and **6 distribution centers**, located in Manaus, Porto Velho, and Rio Branco. Committed to high-quality service and customer care, Bemol also operates **22 lottery outlets** within its stores and **5 Mercado Bemol units** in Manaus. In 2016, Bemol expanded its presence in the health sector with the launch of **Bemol Farma**, which currently operates **47 physical units** and 1 online store. To complement this initiative, we also operate a unit of **Clínica Bemol Saúde**. Currently, we have approximately **5,000 employees**, and continue expanding steadily. We seek professionals who are passionate about their work, persistent, creative, agile, and eager to grow alongside Bemol.