Quality Assistant

Description

Job Summary: The Quality Assistant will support the monitoring of quality processes, assisting in tracking indicators and standards to ensure customer satisfaction. Key Highlights: 1. Support management in identifying process improvements and compliance 2. Contribute to operational efficiency and customer satisfaction 3. Collaborative environment with space for ideas and challenges The **Itadil Group** operates prominently across several regions of Bahia, representing market-leading brands with excellence, modern infrastructure, and a highly qualified team. Committed to strong ethical principles, it continuously pursues **innovation and service improvement**. Its mission is to **deliver high-quality products and solutions, promoting sustainable growth** for its employees and partners. Grounded in solid values—such as respect, appreciation of people, and performance—the Group aims to lead in all segments where it operates. The **Quality Assistant** will be responsible for supporting the monitoring of quality processes at the dealership, assisting in tracking indicators, controls, and service and customer care standards. This role supports management in identifying improvements, ensuring process compliance, and contributing to operational efficiency and customer satisfaction. **Responsibilities and Duties** * Support tracking of quality and customer satisfaction indicators * Assist in controlling and updating performance reports and spreadsheets * Monitor customer service standards and internal dealership processes * Identify and report non-conformities in sales and after-sales processes * Support implementation of corrective actions and continuous improvement initiatives * Conduct simple internal audits as directed by management * Track customer satisfaction surveys (CSI/NPS) and consolidate results * Support dealership departments in standardizing processes * Contribute to improving customer experience and service quality **Requirements and Qualifications** * Completed high school education (a college degree is a plus) * Experience in customer service or administrative routines * Basic knowledge of quality and continuous improvement * Familiarity with performance indicators * Proficiency in Microsoft Office (with emphasis on Excel) * Strong communication skills **Additional Information** * Transportation Allowance * Meal Allowance * Pharmacy Benefit Program * Wellhub (Gympass) * Health Insurance Plan * Dental Insurance Plan – Hapvida * Life Insurance – Bem Mais Benefícios * Happy Day (birthday leave) With over 55 years in the automotive industry, the Itadil Group is an ecosystem comprising dealerships such as Toyota, Peugeot, Citroën, Nissan, and Volkswagen—recognized for quality, innovation, and excellence in customer service. Today, present in the states of Bahia and Pernambuco, the Group employs nearly 1\.000 professionals who collectively build this ongoing success story. At the Itadil Group, every person makes a difference, enabling us to go further each day. That’s why we seek professionals eager to grow, learn, and innovate daily. Here, you’ll find a collaborative environment offering space for ideas, challenges that accelerate your development, and a united team.