**Schedule: As per shift roster.** **Responsibilities:** * **Supervise and coordinate the customer service team;** * **Ensure excellence in customer service;** * **Organize shift rosters, assign tasks, and monitor team performance;** * **Handle resolution of critical cases;** * **Ensure achievement of targets and compliance with internal policies, and coordinate actions with other departments.** **Requirements:** * **High school diploma or equivalent;** * **Flexibility regarding working hours;** * **Experience in team leadership and customer service.** Employment type: Full-time, Permanent CLT contract Salary: R$2,400.00 – R$2,401.00 per month Benefits: * Meal allowance * Transportation allowance