**Description and Responsibilities:** **Schedule:** Monday to Friday **Level:** Operational **Employment Type:** Tenured — CLT labor code Responsible for performing support activities related to mapping and analyzing procedures and processes within the cooperative, modeling processes using BPMS tools, developing Standard Operating Procedures (SOPs), contributing to continuous improvement, and supporting team activities. Contribute to promoting process improvement, standardization of activities, and maintenance of operational quality within the cooperative. Area: Information Technology. **Requirements:*** **Minimum Education:** Currently pursuing or completed undergraduate degree in: Administration, Information Technology, Engineering, Information Systems, or related fields. * Experience in developing Standard Operating Procedures (SOPs), internal documents, and regulatory guidelines. * Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint). * Familiarity with regulations applicable to financial institutions and legislation impacting the organization. Familiarity with process mapping (BPM, continuous improvement, agile methodologies). * **Benefits:** Medical insurance, Dental insurance, Babysitting allowance, Daycare allowance, Education allowance, Birthday day off, Gympass, Career development plan, Profit-sharing program (PLR), Private pension plan, Life insurance, Transportation voucher, Meal voucher, Food voucher