Service Supervisor

Description

Job Summary: Responsible for managing service operations on equipment, ensuring quality, cost control, and customer satisfaction, while coordinating the team. Key Highlights: 1. Strategic management of operations and services 2. Leadership and technical team development 3. Direct customer relationship and negotiation ### **Job Description** Responsible for managing service operations on equipment and components, ensuring adherence to deadlines, quality, cost control, and customer satisfaction. Engages directly with customers, coordinates the team, and monitors operational KPIs. ### **Main Responsibilities** * Plan, organize, and control field and workshop service execution; * Attend to customers, negotiate deadlines and budgets, and propose technical and commercial solutions; * Monitor performance indicators, team productivity, and work order quality; * Conduct follow\-up on proposals and support service and parts billing; * Ensure cost control and operational profitability; * Lead, guide, and develop the technical team; * Ensure compliance with SSMA standards and internal procedures. Minimum Education: Bachelor's Degree