Description
Job Summary:
Infosys Brazil is seeking Service Desk professionals to provide Level 1 microcomputing support, resolve customer inquiries, and ensure SLA compliance.
Key Highlights:
1. Level 1 support in microcomputing and resolution of customer inquiries
2. Guarantee of SLA compliance and documentation of interactions
3. Global engagement with customers and/or national and international projects
Infosys Brazil is looking for professionals with a Service Desk profile to join our team.
Responsibilities:
* Provide Level 1 microcomputing (Service Desk) procedural support, implementing and improving processes to ensure deliverables;
* Proactively resolve customer inquiries while ensuring SLA compliance;
* Provide 24/7 first-line support to users;
* Ensure proper documentation of interactions in the customer's account;
* Execute transactions according to established guidelines and deadlines.
Requirements:
* Experience in IT Support (hardware and software);
* Experience with remote access and support;
* Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.);
* Knowledge of Windows;
* Understanding of Information Security;
* Advanced spoken Spanish.
Additional Information:
Employment Type: CLT, Flexible working hours.
Benefits Package: Transportation Allowance, Meal Voucher, Life Insurance, Childcare Assistance, Funeral Assistance, Assistance for Children with Disabilities, Medical and Dental Plans.
Career Path: Global engagement with customers and/or national and international projects.