JUNIOR SUPPORT TECHNICIAN

Description

Job Summary: First-level technical support and assistance for corporate systems, ensuring availability and performance, with a focus on continuous improvement. Key Highlights: 1. First-level technical support for systems and applications 2. Focus on continuous improvement and failure prevention 3. Ensure platform availability and performance ### **Opportunity: Junior Support Technician – Camaçari/BA** Positivo S+ is a technology company focused on innovative solutions for various sectors. We are seeking engaged and passionate professionals who want to make a difference and join our team in Camaçari. If you believe you can make a difference and wish to grow with us, review the details below and join our team! **About the position:** * **Work model:** On-site * **Working hours:** Monday to Friday, from 8:00 AM to 5:00 PM **Main responsibilities:** * Provide first-level support for corporate systems, software, and applications. * Perform installation, configuration, error correction, as well as hardware and software movement, addition, and replacement (remote or on-site via ITSM). * Ensure customer platform availability and performance. * Comply with SLA (Service Level Agreement) requirements related to telephony, IT, and infrastructure. * Monitor activities until completion, aiming at continuous process improvement and prevention of recurring failures. **What we seek:** * **Required education:** Completed high school and technical course in IT (or currently completing it). * **Preferred education (advantage):** Bachelor’s degree completed or in progress in Systems Analysis and Development, Computer Science, Information Systems, Computer Networks, or Computer Engineering. * **Behavioral profile:** Strong communication skills (clarity when explaining technical topics), proactivity, organization, punctuality, patience with users, and teamwork spirit. **Benefits:** * Medical and dental plans. * Life insurance. * Meal allowance / Food voucher. * Transportation voucher. * Discount club. * Access to Wellhub (gyms) and Mente Tranquila. * Discounts on Positivo products. * Elleve Performance: Discounts on universities and courses. **If you identify with this opportunity and want to advance your career in technology with us, apply now!** Minimum Education Level: High School (Secondary Education)