Customer Relationship Assistant - Transportation

Description

Job Summary: The Customer Relationship Assistant will support customer service by monitoring deliveries, providing clarifications, and contributing to the resolution of pending issues. Key Highlights: 1. Support customer service and monitor cargo deliveries 2. Engage with customers and internal departments to resolve pending issues 3. Contribute to continuous improvement of service quality and customer satisfaction **Position:** Customer Relationship Assistant **Job Description:** The Customer Relationship Assistant will be responsible for supporting and executing customer service activities, including monitoring cargo deliveries from origin to final destination. The professional will interact with customers and internal departments, providing clarifications, recording incidents, and contributing to resolving delivery-related pending issues, ensuring service quality and timely information. **Requirements:** * Completed High School (technical or undergraduate studies in progress are desirable); * Minimum 6 months of relevant experience (up to 2 years preferred); * Basic knowledge of logistics and transportation processes; * Proficiency in management systems and electronic spreadsheets; **Main Responsibilities:** * Provide customers with delivery status updates via phone, e-mail, or digital platforms; * Organize and schedule cargo deliveries; * Identify reasons for delivery refusal and record incidents in the system; * Monitor the status of available and delayed shipments using reports; * Track fiscal pending issues related to cargo, maintaining contact with customers and fiscal authorities when necessary; * Record terms and incidents related to fiscal inspections and forward them to responsible parties for follow-up; * Update records and controls in the Customer Service Department (SAC); * Contribute to continuous improvement of service quality and customer satisfaction. **Benefits:** * Competitive salary based on experience; * Commuter allowance; * Meal voucher; * Food allowance; * Health and dental insurance; * Profit-sharing program; * Life insurance; * Access to Wellhub, offering gyms, online therapy, nutrition, and other wellness services. **How to Apply:** Interested candidates must submit their resumes through our recruitment system. ### **Requirements** ##### **Studies** High School (2nd Degree) ### **Valued** ##### **Professional experience** Between 1 and 3 years ### **About VITLOG TRANSPORTES** With 26 years of operation in the logistics sector, Vitlog Transportes is a national reference in road transportation solutions. We operate over 30 units across 20 Brazilian states, enabling agile and efficient nationwide coverage. Our operations extend beyond national borders: we conduct exports to Bolivia and Paraguay, expanding our reach and connecting strategic South American markets. At Vitlog, we value commitment, respect, and teamwork. We continuously invest in technology, infrastructure, and employee development, fostering a healthy, collaborative work environment with real growth opportunities. If you seek to join a solid, innovative, and constantly expanding company, Vitlog is your professional destination!