Job Summary: Professional responsible for mapping, validating, and optimizing processes; managing performance indicators; and coordinating projects to support continuous improvement of operational management. Key Highlights: 1. Process mapping and validation, and development of Standard Operating Procedures (SOPs). 2. Design of performance indicators and development of dashboards. 3. Process and project management and optimization. **Mandatory Requirements for the Position:** I. Completed undergraduate degree in Production Engineering, Business Administration, or related fields; II. Advanced Microsoft Office skills; III. Minimum of 6 months’ experience in the field; IV. Power BI; V. For internal candidates – refer to official notice **Knowledge, Skills, and Attitudes Required for the Position:** I. Clarity and objectivity; II. Portuguese language (verbal and written); III. Knowledge of Process Management (methodologies and tools); IV. Knowledge of Value Chain; V. Knowledge of Project Management (methodologies and tools); VI. Knowledge of agile management methods; VII. Knowledge of Innovation topics; VIII. Applicable legislation; IX. Writing techniques; X. Knowledge of managerial presentations and reports; XI. Advanced knowledge of process modeling tools (BPM, Bizagi, Visio, Heflo); XII. Project management / agile methodologies; **Main Responsibilities of the Position:** I. Map and validate processes: develop and validate workflows and SOPs; II. Design performance indicators; III. Provide primary support and management to the Process Intern team; IV. Identify and structure improvement opportunities jointly with Interns and the Coordinator; V. Develop training materials and conduct training sessions jointly with the Manager; VI. Execute and manage delivery schedules; VII. Deliver presentations; VIII. Perform other activities related and inherent to the role, as required by the department; IX. Assist in resolving issues related to processes and departmental incidents; X. Propose improvements to daily routines and process management within the department to optimize time and mitigate risks; XI. Promote and participate in management meetings and alignment sessions; XII. Stay updated on applicable regulations, current legislation, and departmental and BRB Serviços protocols; XIII. Ensure proper maintenance of Company assets and equipment under their responsibility; XIV. Perform activities responsibly, in compliance with BRB Serviços’ policies and work standards; XV. Plan and coordinate execution of service delivery processes within the Company; XVI. Map departmental processes to support management decision-making; XVII. Strategically plan objectives and goals, communicate them to supervisors, and monitor execution; XVIII. Monitor resource allocation and attendance control for involved teams; XIX. Monitor execution of strategic goals; XX. Structure departmental results and develop closing data reports; XXI. Develop dashboards to support decision-making; XXII. Monitor operational routines and provide solutions and support; XXIII. Analyze managerial service data, proposals for requests, and changes to methods, procedures, routines, and computerized systems; XXIV. Continuously interact with the team to maintain information flow and ensure necessary communication in daily operations; XXV. Propose and execute action plans for work changes, subject to prior client approval; XXVI. Design and implement motivational and incentive campaigns for work teams; XXVII. Conduct performance evaluations, identify training needs, and implement improvement interventions/actions; XXVIII. Monitor service incidents and intervene according to authority level; XXIX. Validate operational and supervisory work schedules; XXX. Guide teams through feedback and apply disciplinary measures beyond supervisory authority; XXXI. Provide logistical support to management in activities related to areas under responsibility; XXXII. Assist in analysis of Terms of Reference and public notices; XXXIII. Support management in gathering data for technical proposal sizing; XXXIV. Gather information to support analysis and sizing of new business opportunities; XXXV. Share information with employees and clients whenever necessary; XXXVI. Evaluate BRB Serviços’ and clients’ strategies and formulate contingency plans to ensure continuous alignment with expected strategies; XXXVII. Report operational control information to management regarding absenteeism, productivity, revenue, and daily activities; XXXVIII. Comply with and ensure implementation of requirements established in the Basic Organizational Plan (BOP) for the area of responsibility; XXXIX. Participate in and/or lead periodic meetings with the team, management, and other departments; XL. Analyze and prepare managerial reports and records related to employees and the department; XLI. Develop and monitor performance indicators for the area under responsibility; XLII. Attend internal and external audits; XLIII. Stay updated on applicable regulations, current legislation, and departmental and BRB Serviços protocols; XLIV. Supervise and ensure compliance with internal and external regulations, procedures, and protocols, among others, applicable to the department and BRB Serviços.