PASSENGER SERVICES SUPERVISOR

Description

Job Summary: Lead and inspire teams to deliver excellence in aviation services, ensuring compliance and customer satisfaction. Key Highlights: 1. Lead and motivate the team to deliver the best possible service to passengers 2. Develop and train your team to achieve departmental objectives 3. Foster a feedback-oriented culture and manage performance Details: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides ground handling, cargo handling, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent and customized aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values of Caring, Doing the Right Thing, and Winning as a Team, and we are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Lead, motivate, engage, and inspire the team to deliver the best possible service to passengers in accordance with company procedures, policies, and values. **Your Responsibilities** * Lead, develop, and empower your team to achieve established departmental goals and objectives, ensuring that your team is properly trained and competent; * Ensure optimal utilization of all resources (monitor and control overtime payments and compensatory time); * Identify and support training needs, and when required, train and monitor the team; * Establish and maintain an open, progressive feedback culture while managing employee performance; * Resolve all customer issues promptly and negotiate with new customers; * Ensure adherence to the Passenger Services budget; * Ensure compliance with safety processes and procedures; * Manage and contribute to operational changes, and remain vigilant in identifying new business opportunities; * Act in accordance with applicable laws, SOPs, and Swissport policies; * Perform other related duties as assigned. **Your Profile** * Customer focus * Leadership * Conflict resolution * Organization * Planning * Decision-making * Communication * Personal and others’ development * Computer literacy * Flexibility to work across different shifts * Commitment to quality, excellence, and execution * Results-driven **What We Offer** * Meal voucher / Transportation voucher / Medical assistance / Dental assistance / Life insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing an inclusive workplace where all qualified candidates are considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation!