Job Summary: A patient service and support professional responsible for monitoring patient experience, scheduling follow-up appointments, and clarifying questions. Key Highlights: 1. Monitoring patient experience and satisfaction 2. Supporting clarification of questions and forwarding requests 3. Updating information regarding appointments and follow-ups **Job Responsibilities:** Contact patients after consultations or procedures to monitor their experience and satisfaction; Assist in scheduling follow-up appointments, additional examinations, or new consultations; Provide support in clarifying questions related to treatments, timelines, health insurance plans, and services offered by the clinic; Forward requests, compliments, or complaints to the relevant departments, ensuring timely feedback to the patient; Update the system with information about patient appointments and follow-ups; **Working Hours:** **Monday to Friday:** 09:15 to 18:00, with a 1 hour and 33 minute break **Saturday:** 08:00 to 12:00 **Salary:** R$ 1\.578,72 Transportation allowance (commuting cost) Annual medical or nutritionist consultation (1 time per year) Dental plan Wellhub (corporate wellness benefit for gyms and well-being)
João Silva
Indeed · HR
João Silva
Indeed · HR
