First-Level Customer Support Technician

Description

Job Summary: Customer service professional focused on effective communication, problem resolution, and proficiency with technology tools and service desk systems. Key Highlights: 1. Proactive and responsive customer service 2. Focus on communication and problem resolution 3. Technical knowledge in office automation Education: Vocational high school diploma in Computer Science or academic high school diploma complemented by one or more courses in the Information and Communication Technologies (ICT) field totaling at least 120 hours; or completion of, or enrollment in, a higher education program in Computer Science, Network Management, Information Technology, Information Systems, Computer Science, Systems Analysis, or related fields, duly recognized by the Ministry of Education. Desired Behavioral Skills: ✓ Listen attentively without assuming or interrupting; ✓ Use appropriate language; ✓ Possess the ability to communicate and express oneself correctly both orally and in writing, especially avoiding excessive spoken-language linguistic habits, such as overuse of the gerund; ✓ Stress tolerance; ✓ Capacity for learning; ✓ Strong writing skills and technical abilities to deliver clear, appropriate customer service; ✓ Demonstrate interest in customers' issues and willingness to resolve them; ✓ Mastery of techniques for both responsive and proactive customer service. General Technical Knowledge: a) Minimum six (6) months of documented experience operating microcomputers using office automation software (Windows, Linux, Microsoft 365, BR-Office, internet browsers, etc.). Certifications: At least one (1) of the following: a) ITIL *Foundation Certified* – v3 or higher; b) Official HDI Training Certification: *Customer Service Representative* ### **Employment Type:** CLT ### **Required Knowledge and Skills:** customer service, Technology Tools, service desk ### **Benefits:** SESC, Meal Voucher, Transportation Voucher, Food Voucher, Health Insurance, Dental Insurance ### **Department:** Government