Logistics Coordinator

Description

Job Summary: We are seeking a Logistics Coordinator to lead and optimize logistics services, ensuring smooth flow across warehousing, order picking, shipping, and delivery—with focus on deadline adherence and team management. Key Highlights: 1. Coordinate customer service routines and logistics operations 2. Ensure deadline compliance and monitor performance indicators 3. Manage and guide the team to ensure productivity and quality **Description and Responsibilities:** **Schedule:** Monday to Friday **Level:** Supervision/Coordination **Employment Type:** Independent Contractor \- PJ **SOS DOCS is a reference company in digital transformation, specializing in technological solutions that optimize information and process management. If you want to join an innovative team that positively impacts the efficiency of major organizations, this is your place!** **\#JoinSOS** **We seek a Logistics Coordinator who will directly coordinate logistics services, ensuring seamless flow across warehousing, order picking, shipping, and delivery—with emphasis on SLA compliance, service quality, and operational team management.** **Main Responsibilities:** * Coordinate customer service routines related to logistics operations (warehousing, shipping, and delivery); * Ensure timely service and delivery by monitoring SLAs and performance indicators; * Serve as the focal point between customer service, logistics, warehousing, and shipping departments; * Track orders from receipt through to shipment, ensuring alignment and process fluidity; * Identify operational bottlenecks and propose improvements to logistics and service processes; * Manage and guide the customer service/logistics team to ensure productivity and quality; * Monitor incidents, delay resolutions, discrepancies, and logistical non-conformities; * Prepare operational and performance reports (timeliness, volume, efficiency, quality); * Ensure process standardization and compliance with internal policies; * Proactively communicate with internal and external customers, ensuring clarity and resolution. **Requirements:** Bachelor’s degree in Logistics, Business Administration, Production Engineering, or related fields; Prior experience in coordinating or supervising logistics services and operations; Experience with warehousing, order picking, shipping, and deadline control workflows; Experience managing operational teams; Knowledge of logistics KPIs (SLA, lead time, OTIF, productivity); Strong organizational, prioritization, and demand-tracking skills; Analytical, proactive, and results-oriented profile; Excellent communication and interpersonal skills. **Benefits:** Day Off, University Partnership Programs, Dental Plan, Life Insurance